Whenever you need to get something fixed around the house / office and you need to call maintenance, don’t stop calling until whatever is broken, is indeed fixed. The lock on the door at the office malfunctioned and my key kept getting stuck in it. It took more than 24 hours and 5 phone calls until the right person showed up and fixed whatever needed to be fixed.
It’s astonishing how often reports go missing, people forget, phone numbers get lost. If I was Seth Godin, I’d be able to segway this into something more meaningful, but just take it for what it is.